Returns & Refund Policy
Because our products are food items, returns are handled a little differently. Here's how we keep things fair if something goes wrong.
1. Perishable products
As our cashews, nuts and dry fruits are perishable food items, we generally cannot accept returns once a package has been opened or consumed, for hygiene and safety reasons.
2. When you can claim
If your order arrives damaged, defective, or you received the wrong item, you're covered. Please report it within 48 hours of delivery with your order number and clear photos of the product and packaging.
3. How to raise a claim
Email hello@kajuandco.com with your order number and photos. Our team will review and respond, usually within 1–2 business days.
4. Resolution
For approved claims, we'll offer a replacement or a full refund of the affected items. Refunds are issued to your original payment method, and typically reflect within 5–7 business days after approval.
5. Order cancellation
You can cancel an order any time before it is dispatched for a full refund. Once dispatched, an order can't be cancelled, but the claim process above still applies if there's an issue on arrival.
6. Contact
Questions about a return or refund? Email hello@kajuandco.com — we're happy to help.